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The utilities sector is in the midst of unprecedented transformation. Several factors are driving fundamental change: liberalization and increased competition, strategic mergers and acquisitions, regulatory pressure around climate change, systems reliability, convergence, electricity and renewable concerns. 

Today, utilities do business with a highly educated customer base, demanding sophisticated service offerings and competitive pricing.

Utility companies find themselves under increasing pressure to modernize their business processes and enabling technologies. There is a competitive surge in the industry to secure market share with technology enabling the drive. Despite various initiatives, such as smart metering and the intelligent grid, companies struggle to drive a higher level of intelligence and automation across the entire value chain from generation straight through to the customer.